Improved Chat History and Tracking

Understanding user interactions is crucial for enhancing customer experiences. Libraria, a leading provider of no-code tools for building chatbots, helps you analyze and optimize your chatbot interactions.

Export Your Chat History for Enhanced Analytics

With Libraria, you can now export your chat history, providing you with a comprehensive overview of your chatbot’s performance. This feature allows you to delve into the details of each interaction, enabling you to identify trends, understand user behavior, and make data-driven decisions to improve your chatbot’s effectiveness.

Query Explorer: Uncover the AI Behind Every Message

Just click on a message in the conversation, and see which settings were used, what documents were matched, and more.

Our new Query Explorer feature allows you to explore the AI settings used for each message. This transparency gives you a deeper understanding of how your chatbot operates, helping you fine-tune its performance for optimal user engagement.

Grouped Conversations for Better Flow Tracking

Libraria now groups messages by conversations, making it easier for you to track and inspect the flow of interactions. This feature provides a more coherent view of your chatbot’s dialogues, allowing you to identify potential bottlenecks and improve the overall user experience.

Understand Document Similarity for Better Matching

Our platform now provides insights into the similarity between user queries and matched documents. This feature helps you understand how well your chatbot is interpreting and responding to user queries. If you find that no documents are being matched, we encourage you to adjust the AI settings for better results.

Track Users with the Lead Form Feature

If you have the “Lead Form” set up, you can now track the users who send you messages. This feature allows you to gather valuable user data, helping you understand your audience better and tailor your chatbot’s responses for increased personalization.

We are thrilled to bring these powerful features to you, enabling you to unlock deeper insights, optimize your chatbot’s performance, and streamline your lead tracking process. Stay tuned for more exciting updates as we continue to enhance your chat experience.

Ready to take advantage of these new features? Log in to your account now and start exploring the possibilities!

Sign Up to Libraria AI

If you have any questions or need assistance, our support team is always here to help. Feel free to reach out to us at bea@libraria.ai.

Happy chatting!

The Libraria Team